Satisfied customers 4.93/5

Purchase Guide

- Our Guarantees
- Shipments, Payments, Packaging
- Payment Method
- How long does it take to receive my order by bank transfer?
- Why do the prices of the jewels change as time goes by?
- The prices on are the lowest of the jewellery stores and any other online jewellery store, why?
- Privacy
- Information about the right of withdrawal
- Customer Service

> - Our Guarantees
The activity on the market since 1955, the selling of high-grade items of the best brands, a technical customer service on clocks and jewels, our reliability and skill, are just some of the guarantees that clients are offered by
Our products always have the original guarantee certificate that for some items last even 3 years. Our guarantees on the jewels, on the authenticity of the precious stones and on the share of pure gold contained in our products are for life.
All the items bought here will always be sent in an elegant case or in an original gift wrap with precious ribbon. A jewel, even if, is bought for ourselves must provide full satisfaction.
Who buys on can rely on a 50-years experience and on a name that makes the difference…

> - Shipments, Payments, Packaging(Back top)
The shipment is guaranteed within one business day since the crediting of the payments, furthermore the delivery times also depend on the postal service. Our products are specially packaged to ensure the best protection and they are delivered throughout world by trusted couriers service. You can follow online the shipment of your product thanks to the identification number that you will be given at the moment of the sending. The shipping costs vary widely depending on the destination, from Euro 5,00 to more than Euro 50,00. All the items bought here will be always sent in an elegant case or in an original gift wrap with precious ribbon. Every jewel, even if purchased for ourselves, has to provide a full satisfaction! Who buys a gift on can have it sent directly to the recipient’s address, accompanied by a personalized greeting card.

> - Payment Method(Back top)
All products purchased on can be paid by bank transfer or any credit card, so it can be safely and securely using PayPal, the world leader in on-line payments.

> - How long does it take to receive my order by bank transfer?(Back top)
All the items ordered are sent the same day the crediting of payment occurs, whatever the method of payment you’ve choosen is. The time required to payments to be credited to our accounts can shift from 3 days up to 6 days if the payment is performed in Italy, while the crediting of payments performed abroad can vary depending on the nation.

> - Why do the prices of the jewels change as time goes by?(Back top)
The prices of the jewels depend on the current quotation of gold. This price changes continuously as it happens for foreign currencies or the share traded on the stock exchange. If the price of the gold raises, our prices raises too; but if the price of gold decreases, even the price of our products decreases.

> - The prices on are the lowest of the jewellery stores and any other online jewellery store, why?(Back top) is in harness with the producers in the field of goldsmith and jewellery. is able to reduce the relative costs and the markup on prices making the distribution channels smaller. The saving affects the final price the customer will be asked to pay; this way the final price is highly competitive

> - Privacy(Back top)
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Italian Data Protection Act D.Lgs. n.196/03).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes:
-your name
-phone number
-email address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions about privacy, you should contact us.

> - Information about the right of withdrawal(Back top)
Informativa sul Diritto di recesso ai sensi del D.Lgs. n.206/05:
Gli acquisti effettuati sul nostro sito, come tutti gli acquisti a distanza tramite telefono o corrispondenza, poiché avvengono al di fuori da locali commerciali, sono tutelati dal D.Lgs n.206/05, che prevede la possibilità da parte del consumatore di esercitare il diritto di recesso. Il consumatore può esercitare il diritto di recesso entro un termine di 14 giorni lavorativi dal ricevimento della merce. Tale diritto consiste nella facoltà di restituzione del bene acquistato al fornitore senza alcuna penalità e senza specificarne il motivo, e nel conseguente rimborso del prezzo di acquisto.

Limits at the applicability of the right of withdrawal from the contract:
Il diritto di recesso si applica alle persone fisiche che agiscono per scopi non riferibili alla propria attività professionale. Sono perciò esclusi dal diritto di recesso gli acquisti effettuati da rivenditori e da aziende e i prodotti personalizzati che a causa di tale caratteristica sono di fatto 'produzione su ordinazione' e implicano l'esclusione dell'applicabilità del diritto di recesso

How to withdraw from a contract:
Costumers are allowed to wield the right of withdrawal within 14 working days since the moment they receive the product. They must send a written communication with registered mail and return receipt at: Gioielleria Maglione, Viale Margherita 10/b - 80147 - Ponticelli (NAPOLI) - Italy
Our customer assistance will call you to suggest you the best way to send the product back (we remember that, as the law n.206/05 states, the consumer has the right of withdrawal without paying any penalties and that only cost he must incur is the one for the restitution). The undamaged products the costumer chooses, for any reason, to send back must be sent at the same address used for the written communication. Once we receive the product, we’ll attest the wholeness and, as soon as possible and within 30 days since the withdrwal communication, we’ll give the prices of the products back. A bank transfer or the Paypal system will be used for the refund.

> - Customer Service(Back top)
Customer service 24 hour reply guaranteed for any question you have. Please use form Contact to submit your query.

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